Terms and conditions

Who we are

This online shop is operated by swisspyramid Sàrl, Av. de Tivoli 2, 1007 Lausanne, Switzerland (“Floraink”, “we”). Email: info@floraink.com. Company number (UID): CHE-137.754.996.

These terms apply to all orders placed on floraink.com by consumers. We sell to private customers only.

Products

We sell temporary tattoo stickers (classic, waterless and herbal semi-permanent). Product photos show the printed sheets; the look on skin may differ slightly. How long a tattoo lasts depends on placement, skin type and care, so durations given on our website are typical values, not guarantees.

Temporary tattoos are cosmetic products for external use on intact skin. Please read the instructions and safety notes on the product page and packaging before use.

Placing an order

The products on our website are an invitation to order, not a binding offer. By completing checkout you send us a binding order. You will receive an automatic email confirming that we have received it. The contract is concluded when we send you a second email confirming the order or dispatch.

We may refuse an order, for example if a product is out of stock or a price was clearly shown in error. If you have already paid, we will refund you in full.

Prices and payment

Prices are in Swiss francs (CHF) and are final prices: any Swiss VAT that applies is included. Shipping costs, if any, are shown separately at checkout before you pay.

For deliveries outside Switzerland, import VAT, customs duties and fees may be charged by the authorities of the destination country. These are not included in our prices and are payable by the customer. See Shipping and delivery.

We accept the payment methods shown at checkout, currently credit and debit cards (such as Visa, Mastercard and American Express) and express wallets such as Google Pay, processed securely by Stripe. Payment is due when you place the order.

Delivery

Delivery destinations and conditions are described on our Shipping and delivery page. Delivery times are estimates. The risk of loss passes to you when the parcel is delivered to you.

Cancellation and returns

Customers in the EU have a 14-day right of withdrawal, and we offer the same 14-day return period to customers in Switzerland. Details, conditions and the model withdrawal form are in our Returns and refunds policy, which forms part of these terms.

Warranty

You have the statutory warranty rights that apply in your country. If a product is faulty or damaged on arrival, please contact us as soon as possible, ideally within 14 days of delivery, with a photo, so we can replace it or refund you.

Liability

We are liable without limitation for damage caused intentionally or through gross negligence, and for injury to life, body or health. Otherwise our liability is limited to the extent permitted by law. We are not liable for damage resulting from use contrary to the instructions, for example application on broken or irritated skin, or failure to remove a product after an adverse skin reaction.

Intellectual property

All designs, texts and images on this website are protected. You may use purchased tattoos for personal purposes. Reproducing or reselling our designs or images requires our written permission.

Personal data

We process your personal data as described in our Privacy policy.

Applicable law and jurisdiction

These terms are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer living in the EU, you also keep the protection of the mandatory consumer laws of your country of residence. The place of jurisdiction is Lausanne, unless mandatory law gives consumers the right to sue or be sued in their place of residence.

Changes to these terms

We may update these terms. The version that applies to your order is the one published at the time you place it.

Last updated: November 2026