Shipping and delivery

Shipping costs

Shipping is currently free on all orders. The shipping cost for your address is always shown at checkout before you pay, so you will see it there if this ever changes.

Where we deliver

The countries we deliver to are listed in the country field of the checkout address form. If your country isn’t listed, write to us at info@floraink.com.

Tracking your order

You receive an email confirmation when you place your order, and a further email as soon as your parcel is on its way, with tracking details when available. You can also check the status of your orders in My account.

Customs, duties and taxes

Depending on your country, your parcel may cross a customs border. In that case the customs authorities of your country may charge import VAT, duties and a handling fee on delivery. These charges are not included in our prices and are payable by the recipient.

Lost or damaged parcels

If your parcel hasn’t arrived after a reasonable time, or arrives damaged, write to info@floraink.com with your order number (and photos if it is damaged). We’ll check with the carrier and send a replacement or refund if the parcel is lost or damaged in transit.

Wrong address

Please check your delivery address at checkout. If a parcel comes back to us because the address was incomplete or wrong, we will contact you to arrange a new delivery.

Last updated: November 2026