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How can we help?

Questions about an order, a design or how to wear a tattoo? Choose a topic below or write to us directly. A real person reads every message.

  • info@floraink.com
  • Reply within 1–2 business days
  • Lausanne, Switzerland

Choose a topic

Orders and delivery

Tracking, changes to an order, delivery problems, returns.

Email about an order

Products and application

Choosing a type, applying, removing, sensitive skin.

Ask about a product

Press and collaborations

Creators, artists, stylists and media: we’d love to hear your ideas for wearable art.

Get in touch

Contact details

Customer service
Monday to Friday, 9:00–17:00 (CET)
We reply within 1–2 business days.
Registered office
swisspyramid Sàrl – Floraink
Av. de Tivoli 2, 1007 Lausanne
Switzerland
Please note
This is our office address, not a shop. Please don’t send returns here without contacting us first.

Before you write

Where is my order?

You receive an email when your parcel is sent. You can also see the status under My account. If it hasn’t moved for several days, write to us with your order number.

Can I change or cancel my order?

Write to us as soon as possible with your order number. If the parcel hasn’t been sent yet, we’ll change or cancel it.

Something arrived damaged or wrong

Send us your order number and a photo of the sheet and the packaging within 14 days. We’ll replace it or refund you.

My tattoo didn’t stick or faded quickly

Most problems come from skin that isn’t fully clean and dry, or from a spot that rubs against clothing. Our application guide has tips and troubleshooting.

Looking for a new design?

Over 400 designs in classic, waterless and herbal semi-permanent formats.

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