Floraink
Swiss Pyramid SARL
Av. de Tivoli 2, 1007 Lausanne, Switzerland
Customer Service
By email: info@floraink.com
We reply within 1–2 business days.
Home / Privacy policy
Privacy policy
How we handle your personal data under the Swiss Federal Act on Data Protection (FADP) and, for customers in the EU, the General Data Protection Regulation (GDPR).
Who is responsible
The controller responsible for processing your personal data is swisspyramid Sàrl, Av. de Tivoli 2, 1007 Lausanne, Switzerland, email info@floraink.com. Write to this address for any question about your data.
What data we collect
- Orders: name, delivery and billing address, email, phone number (if given), ordered products, payment status. We do not see or store your full card details.
- Customer account: if you create one, your login details and order history.
- Reviews and comments: your name, email address and the text you submit.
- Messages: what you write to us by email.
- Website use: technical data such as IP address, browser, pages visited and time of visit, through server logs, cookies and statistics tools.
Why we use it
- To process and deliver your order, handle payments, returns and customer service (performance of a contract).
- To keep accounting records required by law (legal obligation).
- To run, secure and improve our website, including filtering spam (legitimate interest).
- For statistics and, if you agree, other cookies (consent where required).
We do not send newsletters or advertising emails unless you have signed up for them.
Who we share it with
| Recipient | Purpose |
|---|---|
| Hostinger International Ltd. | Website hosting and email |
| Stripe Payments Europe Ltd. | Card and wallet payment processing |
| Postal and courier services | Delivery of your parcel |
| Automattic Inc. (WooCommerce, Jetpack) | Shop software, website statistics and security |
We never sell your data.
Transfers abroad
Some of these providers process data outside Switzerland and the EU, in particular in the United States. Where the destination country does not have an adequate level of data protection, the transfer is based on recognised safeguards such as the EU Standard Contractual Clauses or the Swiss-US / EU-US Data Privacy Framework.
Cookies
Our website uses cookies that are needed for the shop to work, for example to keep items in your cart and to log you in. With your consent, we also use cookies for statistics. You can change your choice at any time in the cookie settings and delete cookies in your browser.
How long we keep it
We keep order and accounting records for 10 years, as required by Swiss law. Account data is kept until you delete your account. Messages are deleted when they are no longer needed, usually after two years. Statistics data is kept in anonymised or aggregated form.
Your rights
You can ask us for information about the data we hold about you, and ask us to correct or delete it, restrict its processing, or give it to you in a portable format. You can object to processing based on legitimate interest and withdraw consent at any time. Write to info@floraink.com.
You can also complain to a data protection authority: in Switzerland the Federal Data Protection and Information Commissioner (FDPIC); in the EU, the authority in your country of residence.
Security
Our website uses an encrypted (SSL/TLS) connection. We take appropriate technical and organisational measures to protect your data.
Changes
We may update this policy when our services or the law change. The current version is always published on this page.
Last updated: November 2026