Returns and refunds

Your right to cancel (customers in the EU)

If you live in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period ends 14 days after the day on which you, or a person you name other than the carrier, receive the goods.

To exercise this right, send us a clear statement of your decision (for example by email to info@floraink.com). You can use the model withdrawal form below, but you don’t have to. It is enough to send your notice before the 14 days have passed.

Customers in Switzerland

Swiss law does not give a legal right to withdraw from online purchases. We still offer customers in Switzerland the same 14-day return period, counted from the day of delivery, on the conditions described on this page.

Condition of returned items

Tattoo sheets can only be returned unused, uncut and complete, in the condition you received them. Sheets that have been cut, partly applied or used cannot be resold for hygiene reasons.

For customers in Switzerland, used or cut sheets are excluded from our voluntary return offer. For customers in the EU, if returned sheets have been used or cut, we deduct the resulting loss in value from your refund, which can be up to the full price of those sheets.

How to return an item

• Email us at info@floraink.com with your order number and the items you want to return.
• We’ll reply with the return address.
• Send the items back within 14 days of telling us, unused and in their original packaging.

You pay the cost of sending the items back. We recommend a tracked shipping method, as we can only refund items that reach us.

Refunds

We refund the price of the returned items and the original standard shipping cost no later than 14 days after we receive your withdrawal notice. We may wait until we have received the goods back, or until you have shown proof that you sent them, whichever is earlier. We refund using the same payment method you used, unless we agree otherwise. You are not charged any fees for the refund.

If you chose a more expensive delivery option than our standard shipping, we refund only the cost of standard shipping. You are responsible for any loss in value of the goods resulting from handling beyond what is necessary to examine them.

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn’t what you ordered, write to us within 14 days of delivery with your order number and a photo. We’ll send a replacement or refund you, including shipping. This does not affect your legal warranty rights.

Model withdrawal form

Last updated: November 2026